Data not synching to FTP server
Posted: June 11th, 2025, 10:22 am
Hello!
We have an ongoing field survey and a VERY strange thing is happening.
We started this monday (June 9th) and the surveyors synched the data and I downloaded it with no issue (there were 75 surveys made), but after that, the data is simply not being synched to the server but no error messages are showing. When I download the data again, it only downloads those first 75 interviews.
Now, I thought that the FTP server directory could have something wrong, so I made a new one, uploaded the questionnaire, uploaded 1 survey and when downloading the data, then csdb file shows 0 cases done but 2 deleted cases.
It's not updating or uploading the data, or even worse, deleting the surveys.
We need to check for quotas so I definitely need some help with this one.
Thank you!
We have an ongoing field survey and a VERY strange thing is happening.
We started this monday (June 9th) and the surveyors synched the data and I downloaded it with no issue (there were 75 surveys made), but after that, the data is simply not being synched to the server but no error messages are showing. When I download the data again, it only downloads those first 75 interviews.
Now, I thought that the FTP server directory could have something wrong, so I made a new one, uploaded the questionnaire, uploaded 1 survey and when downloading the data, then csdb file shows 0 cases done but 2 deleted cases.
It's not updating or uploading the data, or even worse, deleting the surveys.
We need to check for quotas so I definitely need some help with this one.
Thank you!