Paradata sync error: Could not insert events to the extracted paradata log

[becklesd]

Hi,
When attempting to synchronize paradata with the CSWeb server we frequently, but not always, get one of the two following error messages:
1. After syncparadata(PUT), the message 'Paradata sync error: Could not insert events to the extracted paradata log'
2. After syncparadata(GET), the message 'Error downloading from directory "/paradata/": Error 500.'

The setup is: CSWeb version 7.7.0; CSEntry version 7.7.1, dated 11 Mar 2022; Android version 11

Any solution to these problems?
Thanks for any help.
BecklesD

[savy]

Can you send us the files on CSWeb paradata folder and the paradata file on the device that you are trying to sync to cspro@lists.census.gov?