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Re: Synchronization using FTP
Posted: May 20th, 2019, 10:57 am
by arkagwa
Dear Josh
Something is wrong with FTP sync in Android mobile
I am getting the same error. This is not Internet problem
- Screenshot_20190519-211653_CSEntry.jpg (66.09 KiB) Viewed 2215 times
Re: Synchronization using FTP
Posted: May 20th, 2019, 11:08 am
by arkagwa
I have read this somewhere in the internet
Resolution
Change the read TIMEOUT allowed, typical TIMEOUT length is between 3000 - 7000 milliseconds (3 - 7 seconds)
You need to select a TIMEOUT that is long enough for your system to complete the call, but short enough so it does not impact workflow or customer experience if, for example, the process is stalled We recommend time allowed be no more than 5 minutes (no longer than 300000)
You may also want to troubleshoot connection issues on your network, to ensure speed is optimized
Re: Synchronization using FTP
Posted: May 20th, 2019, 11:56 am
by josh
On Android CSPro uses a timeout of 30 seconds which should be more than long enough. Chances are if you are getting the timeout error that it means that your server is not responding or you are not able to reach your server over the network. Make sure you have the right address for your server and make sure your network doesn't block FTP traffic.