CSPro Users Forum

Well ok, i have not much more ideas about the cause for now. I need the client log to see what is happening as you recommending. Thanks. Is this something that happens consistently or is it only happening for certain users or is it intermittent? In more than 10000 revisions for all questionnaires we...

Thanks @josh, but find the client log will be really difficult to us. I will try anyway. It is not possible for two syncs to run at the same time. The code that does the synchronization is single threaded so they must be done in sequence. Asynchronous and single-threaded at same time is possible (ht...

To clarify why we need that: We need a fix for that, because in the process where we are transforming the data to a queryable tables on fly, we also have a mechanism that when we received the same data (a duplicate case), we report it to the supervisors by email. But how is not really a duplicate ca...

Thanks one more time @josh. I will answer your sentences one by one only to show you that i fully understand the process (because, yes the problem reside in the implementation level). I migrate CSWeb 7.0 from MySQL to PostgresSQL some month ago and i implement a mechanism in CSWeb 7.4 to extract the...

Thanks again @josh, unfortunate we have not contact with the client and they have not the training to extract the info by himself. The client are in all states of the Mexican countries and this is exactly the problem that we have. If we can access to the client, we can fix the problem, but we have n...

We are using CSPro/CSWeb 7.4 but CSWeb have a problem to check the schema format of the json that CSPro is sending to the server. Exactly the problem occurs checking the date-time format Rfc3339 of the interview notes. We temporary fixed the problem commenting the related code in CSWeb: case 'date-t...

Probably is because the user use the shortcut (Ctrl+Shift+S) to send the info and he hit several time the shortcut, sending several times the same info.

This can be prevented somehow?

Thanks @josh. Yes, your answerer is not relate with my question at all. Suppose that i have just one CSPro client of my CSWeb server. He is using one only device (the device 0000000) and it have one case (case 001 with guid 0000-0000-0000-0001) in his device. He already finished his case and then pu...

I want to know if will be possible avoid a synchronization while a synchronization is already in progress. We don't let modify a case when is complete. So, to us is supposed that if we have a case that is not in partial_save_mode in CSWeb we can not recive the same case (same GUID) after it is store...

Thanks both, that answer fully my questions. CSPro have a good support for duplicate starting with CSPro 7.4.
was the useful addition that I didn't know.
Regards.