CSPro Users Forum

Thanks, we already are disabling automatically updates for all apps, but this not work well, because once the survey start, we have not control of the device, how i already said and the people that have it re-enabled the updates. Our survey are massive and then it's difficult control exhaustive all ...

Hi htuser. I think that what happens is that you have not fully understood how webview works and you think it is one thing when it is really another. What you want (and I want too) is to use javascript instead of CSPro's specific purpose language. However, to do that, CSPro developers need to embed ...

We have a question about the release process that CSPro developers are carry out. We do surveys that can last more than 6 months, so inevitably in the middle of our survey they may release new versions of the server, CSPro or CSEntry. We don't have time to test everything they have released and swap...

Thanks. I think you are right. I suspect that some of my clients have an older version that used GetUserName() instead of GetDeviceId(), while most of them have the GetDeviceId(). I'm trying to localize a tablet code to be sure this is what occurs, but most of signals point to that. Sorry for the no...

I don't think they are different, instead to us they are in fact different. We create a survey column and store the result of the GetDeviceID in it. We also store the device id that send the data from CSWeb in a table when we recive the data. Then we compare both values form the same cases and we ge...

The GetDeviceID function (https://www.csprousers.org/help/CSPro/getdeviceid_function.html) doesn't return the device id. Instead and how is described in the documentation it return an android id. So, the device ID that is received in CSWeb does not match with the device id that we can retrieve in th...

Yes, it look like you have right in your assumption. The survey is taking place in a aleatory sample of all Mexico. So, it's a fact the in some places the interviewer will have not a good connectivity. Maybe you could implement de-bouncing on your end. Don't send an email about a case if you previou...

Well ok, i have not much more ideas about the cause for now. I need the client log to see what is happening as you recommending. Thanks. Is this something that happens consistently or is it only happening for certain users or is it intermittent? In more than 10000 revisions for all questionnaires we...

Thanks @josh, but find the client log will be really difficult to us. I will try anyway. It is not possible for two syncs to run at the same time. The code that does the synchronization is single threaded so they must be done in sequence. Asynchronous and single-threaded at same time is possible (ht...

To clarify why we need that: We need a fix for that, because in the process where we are transforming the data to a queryable tables on fly, we also have a mechanism that when we received the same data (a duplicate case), we report it to the supervisors by email. But how is not really a duplicate ca...